Policies

 

Returns and Refund Policy

Customized, sharpened, and used blades and equipment are not eligible for return or refunds. Please ensure your order is correct before submitting. If you have any questions you may consult with us before ordering. New equipment in its original packaging and in new condition may be returned within 14 days of receipt. Shipping costs and costs returning any items are not refundable.

Clearance, Outlet, Used, and Open-Box Product Policy (Sold "As-Is")

All items purchased from our Clearance items, Outlet, Used, Clearance, or Open-Box sections are sold strictly on an **"AS-IS" and "WITH ALL FAULTS"** basis. 

By completing your purchase of these items, you acknowledge and agree to the following terms:

1. No Warranties: The Company expressly disclaims all warranties of any kind, whether express, implied, or statutory, including but not limited to any implied warranties of merchantability, durability, performance, or fitness for a particular purpose. 
2. No Safety Claims or Guarantees: The Company makes no representations, claims, or guarantees regarding the safety, structural integrity, or ice-readiness of used, open-box, or clearance equipment. The buyer acknowledges that sports equipment carries inherent risks of injury or equipment failure. 
3. Assumption of Risk: The buyer assumes 100% of all risks, liabilities, and responsibilities associated with the condition, use, testing, sharpening, installation, and performance of the product. The Company shall not be held liable for any damages, injuries, or losses resulting from the use of these items.
4. Strict Final Sale: All sales are 100% final. These items are strictly ineligible for returns, refunds, store credits, or exchanges under any circumstances. 

K&K Skate Steel Warranty Policy

If a runner fails due to a manufacturer defect, K&K Skate will assist with submitting a warranty claim and provide your recorded profile specifications.

Manufacturer warranties replace the steel only. The original profiling and sharpening services are not covered and must be performed again on the replacement runner at standard service rates.

Customers are responsible for all shipping associated with warranty processing, including shipping the defective steel to the manufacturer and shipping the replacement steel to and from K&K Skate.

Warranty approval, coverage, and processing time are determined solely by the manufacturer. Because warranty terms vary by brand, each claim is subject to the specific manufacturer’s policies and requirements.

K&K Skate does not cover labor, return service work, or shipping costs related to manufacturer warranty replacements.

Damage caused by impact, rust, excessive wear, or improper use is not considered a manufacturer defect and is not eligible for warranty assistance.

Re-profiling Policy

If you have purchased a custom profile and prefer to switch to a different one we offer a discounted custom profile refresh service. Some time limit exclusions apply. See the full product page for additional details.

Delivery Policy

We currently ship to US and Canada. Orders can be shipped via a variety of which can be selected and checkout. We currently support USPS, UPS, and Fedex shipping options though unless specified otherwise they will be sent via UPS. Contact us for local pickup options.

Orders are processed sequentially based on the date received. Contacting us the day your blades arrive to get an estimated turn around time will not speed up your order. During normal volume orders will be processed and shipped within 24-48 hours. During peak season, holidays, and high volume periods order processing will take additional time. Please be patient and plan ahead. We take time to ensure all orders are done properly and to the highest degree of quality.

Cancelation Policy

Profiling orders and new steel cannot be canceled. Once an order is placed the blades are sourced and processed and can no longer be returned. Therefore, we do not accept cancelations. If you need to make a change to your order please contact us immediately and we can attempt to reconcile your issue as a courtesy.

Terms of Service

Users and customers of this site shall fully indemnify, hold harmless and defend K & K Skate and its directors, officers, employees, agents, stockholders and Affiliates from and against all claims, demands, actions, suits, damages, liabilities, losses, settlements, judgments, costs and expenses (including but not limited to reasonable attorney’s fees and costs), whether or not involving a third party claim, which arise out of or relate to any act or omission of K & K Skate.

In the case of a criminal proceeding, the users and customers of this site will indemnify K & K Skate against all amounts including, without limitation, Expenses, judgments, fines, settlements, and other amounts actually and reasonably incurred by K & K Skate.